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Shipping

We’re happy to offer Free Standard Shipping on orders over AU$69.00!

Processing

Most items will ship out within 3-7 business days of ordering (weekends and holidays not included).
You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.
If you would like to cancel a backordered item in your order, simply send us your request by submitting a ticket, we’ll get back to you within 24 hours.

Shipping Rates & Times

Please refer to the table below for various shipping times to international destinations.
Just a reminder that shipping times are estimated, and might take longer during peak season or due to an incorrect address.
COUNTRY FLAT RATE SHIPPING STANDARD SHIPPING
Australia   FREE for orders over AU$69.00, otherwise AU$6.99 with 7-10 business days
New Zealand FREE for orders over AU$183.82, AU$15.69 with 3-7 business days FREE for orders over AU$128.40, AU$16.62 with 5-15 business days
United Kingdom   FREE for orders over AU$70.34, otherwise AU$9 with 7-10 business days
Canada   FREE for orders over AU$83.88, otherwise AU$7.42 with 7-12 business days

Shipping Status

You can simply log into your account and click “My Orders” to view your order status.
Please submit a ticket within 6 months of shipment if the package does not arrive on time. Our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Click here to learn more about tracking.

P.O. Boxes & APO/FPO Addresses

We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.
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