Return Policy
Change of Mind Returns
Easy Return to Sydney Warehouse
If you wish to return an item because you have changed your mind about your purchase, or you have ordered the wrong size, we will accept returns within 60 days from the purchase date. Once we receive your parcel in our Sydney warehouse, your refund will be automatically issued
Due to the pandemic, some areas in Australia are locked down. This may cause the return and refund processing time to be delayed. Sorry for the inconvenience and thank you for your understanding.
Faulty Items Returns
If you receive an item which:
  • is damaged, defective or not of acceptable quality;
  • is not fit for its intended purpose; or
  • does not match its description.
refer to our Terms and Conditions of purchase - you may be entitled to a replacement, refund or repair of the item. Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process. Our returns and refund policies do not limit other rights and remedies you may have under law such as the Australian Consumer Law, including in respect of faulty items. Please contact ROMWE customer service for assistance.
Change of Mind Return Methods
1. Parcel Point: Return through your local Parcel Point store in over 1,300 locations. Open 7 days a week, early until late. Australia wide flat rate at $1 will be deducted from your refund if the package weight is under 20kg.
2. Post Office: Return through your local Australia Post post office in over 4,400 locations, Open Mon - Sat, early until late. Australia wide flat rate at $10.52 will be deducted from your refund if the package weight is under 20kg.
Note: If you have paid 0.99AUD for the Return Guarantee, your first return label on this order will be free. For any additional return labels from the same order or if you have not paid for the Return Guarantee, you will need to cover the cost of return postage.
Return Steps
(1) Sign into your ROMWE account.
(2) Find the order in My Orders , click the "Return Item" button.
(3) Select the item(s) you would like to return, indicate the reason, and submit.
(4) According to your request, a return link or a return label has been successfully obtained. Follow the return list guidelines to complete the return.
(5) Print out return label and securely tape it to the outside of your return package.
(6) Drop off at your designated Parcelpoint or Australia post location.
Change of Mind Return Conditions
If you wish to return an item because you have changed your mind about your purchase:
1. The items returned must be unused, with the original packing. We do not accept returns on items that have been worn, damaged, marked,washed or altered in any way.
2. The following items cannot be returned or exchanged: free gifts, bodysuits,lingerie, swimwear,jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets).
Note: 1.Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-ROMWE items.
1. Refund method
The refund will be processed to your ROMWE wallet or the original payment account per your request. If you have not chosen where to receive your refund, the refund will be refunded to your ROMWE wallet.
2. Refund process time
Refunds are processed within 5 business days after we receive your package. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this.
A) If you have chosen ROMWE wallet refund, it will be refunded within 24 hours. Wallet balances can be used on your next purchase or be withdrawn to your original payment account.
B) If you have chosen original payment account , it will be refunded within 1-2 working days for Afterpay ; 1-5 working days for PayPal ; 7-14 working days for Card Payment . Depending on the processing time of the platform/bank.
Once your refund has been issued, you will receive a confirmation email.
Note: The original shipping fee and insurance are non-refundable.
NOTE: If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed.